If you are having problems ordering from our website,
please read the checklist below or e-mail problems@freewillprod.com

Please tell us about any public showings of our documentaries
so that we may post them on our website for others to attend: show@freewillprod.com
Please copy the following into an e-mail message and replace each question with its answer:

• Day and Date (i.e. Wednesday, Feb. 23)
• Time
• Location (include full address with CITY, STATE, COUNTRY AND ZIP CODE and any directions or room numbers)
• Cost (free or suggested donation)
• Any sponsoring organizations or other facilitating entities
• Any web site address for more info
• Any e-mail address for more info
• Any phone number for more info
• Whether the producers will be in attendance

You can find posters for "The Oil Factor" that you can customize for your event at:

The Oil Factor: Color_8x12.jpg
The Oil Factor: Color_11x17.jpg

 

If you are having problems ordering from our website, please try the following:

1. Restart your computer.

2. If you have used any sort of link to reach our website (from an e-mail or some other website link), type the URL directly into your browser "freewillprod.com".

3. If you are connecting to our website from behind a firewall, or if you are using a personal firewall such as "Norton Internet Security", make sure your firewall software allows connections to secure http servers or try "Standard Checkout" instead.

If you are using ZoneAlarm on your PC:

• Click on the Privacy button among the column of buttons on the left of the window
• Select the "Main" tab from among the tabs near the top right of the window
• In the "Cookie Control" section, click the "Custom" control on the right side of this window
• You will see an option called "Remove private header information" that should be turned off (not checked).

(This is an option which lets software know where your web page clicks are coming from. Our e-commerce solution (as well as many other sites on the Internet) requires that we be able to verify that a click on one of our buttons was actually located on our web page which helps to reduce instances of fraud.)

*Additionally, you can temporarily turn off or reduce the level of your firewall security to allow the order to be processed -- just be sure to remember to restore your settings to their original secure settings after placing your order (our site is safe, but others may not be...)

4. If your shopping cart is empty upon checkout, make sure that your browser is set to accept cookies in the preferences.

5. If you still have troubles with your order, please send an e-mail describing the problem to problems@freewillprod.com

Please include:

• the type of computer you are using.
  
  
• the operating system (Mac OS 8, 9 or X, PC Win 95,98, ME, XP, 2000).
  
  
• the browser (Explorer, Netscape, AOL, etc.) used to access our website.
  
  
• the web site address you were trying to order from (please copy it from your browser and paste it into the e-mail).
  
  
• the error message you received or a description of whatever didn't work on our site.
  
  
• the connection type (dial-up, DSL, Cable modem, company network) and if you know of any firewall software being used either on your system or with your connection to the Internet.

Thanks again for your support.